Last updated August 29, 2024

Your data,
protected.

How we collect, use and protect your personal information.

At MicroSync Software, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information.

1. Information We Collect

Information You Provide

  • • Account registration details (name, email, phone, company)
  • • Payment and billing information
  • • Business data you enter into our platform (invoices, inventory, customer records, etc.)
  • • Communications with our support team
  • • Feedback and survey responses

Information Collected Automatically

  • • IP address and device information
  • • Browser type and operating system
  • • Usage patterns and feature interactions
  • • Login times and session duration
  • • Approximate location (based on IP address)

2. How We Use Your Information

  • • Providing and improving our services
  • • Processing payments and managing your account
  • • Sending transactional emails (confirmations, invoices, etc.)
  • • Technical support and customer service
  • • Analyzing usage patterns to improve our platform
  • • Compliance with legal obligations and fraud prevention
  • • Marketing communications (with your consent)

3. Data Protection & Security

We implement industry-standard security measures to protect your data:

  • • Encryption: All data in transit is encrypted using TLS 1.2+. Data at rest is encrypted using AES-256.
  • • Access Control: Only authorized personnel can access personal data, and only for legitimate business purposes.
  • • Audit Trails: All data access and modifications are logged for compliance and audit purposes.
  • • Regular Security Audits: We conduct regular security assessments and penetration testing.
  • • Compliance: We comply with GDPR, CCPA, and Indian data protection regulations.

4. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

  • • Service providers: Payment processors, cloud hosts, email providers (under strict confidentiality agreements)
  • • Legal requirements: When required by law or to protect our rights
  • • Business transfers: In case of merger, acquisition, or bankruptcy

5. Your Rights

You have the following rights regarding your personal information:

  • • Access: Request a copy of your personal data
  • • Correction: Update or correct inaccurate information
  • • Deletion: Request deletion of your data (subject to legal requirements)
  • • Portability: Receive your data in a portable format
  • • Opt-out: Unsubscribe from marketing communications
  • • Restriction: Request limitations on how we use your data

To exercise these rights, contact us at support@microsyncsoftware.com.

6. GDPR: Rights for EU/EEA Users

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) gives you additional rights and requires us to explain the legal grounds on which we process your data. This section applies specifically to venue and event booking activity on our SevaSetu module, where we process names, phone numbers, emails, and guest list details on behalf of our institutional customers.

Legal Basis for Processing

  • • Contract performance: Processing booking, guest list, and event details necessary to deliver the venue booking services you or your organization requested.
  • • Legitimate interest: Securing our platform, preventing fraud, improving our services, and maintaining audit trails of booking activity.
  • • Consent: Where required, such as for marketing communications, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.
  • • Legal obligation: Processing required to comply with applicable tax, accounting, or regulatory requirements.

Your Data Subject Rights

In addition to the rights described in Section 5, GDPR entitles you to:

  • • Right of access: Obtain confirmation of whether we process your data and receive a copy of it.
  • • Right to rectification: Have inaccurate or incomplete personal data corrected.
  • • Right to erasure ("right to be forgotten"): Request deletion of your personal data where it is no longer necessary for the purposes it was collected, you withdraw consent, or you object to processing, subject to our legal retention obligations.
  • • Right to data portability: Receive your personal data in a structured, commonly used, machine-readable format, and have it transmitted to another controller where technically feasible.
  • • Right to restriction of processing: Request that we limit how we use your data while a dispute, accuracy challenge, or objection is resolved.
  • • Right to object: Object to processing based on legitimate interest or for direct marketing purposes, including profiling related to such marketing.
  • • Right to lodge a complaint: File a complaint with your local data protection supervisory authority if you believe our processing violates GDPR.

How to Exercise These Rights

To exercise any of the rights above, contact us at support@microsyncsoftware.com. We will respond within the timeframes required by GDPR and may need to verify your identity before fulfilling a request.

7. Data Retention

We retain your personal data, including booking and guest list information collected through the SevaSetu module, for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we securely delete all personal data within 30 days (except where required to retain for legal, tax, or regulatory compliance).

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage. You can control cookie settings through your browser. Disabling cookies may affect platform functionality.

9. Children's Privacy

MicroSync Software is not intended for individuals under 18. We do not knowingly collect data from minors. If we discover we've collected data from a child, we'll delete it immediately.

10. International Transfers

Your data may be transferred to and stored in countries other than your country of residence. These countries may have data protection laws that differ from your home country. Our infrastructure providers (including Neon Postgres for database hosting and Vercel for application hosting) may process and store data in multiple regions. Where we transfer personal data of EU/EEA users outside the EU/EEA, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms recognized under GDPR. By using MicroSync Software, you consent to such transfers.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. Continued use of MicroSync Software constitutes acceptance of updated terms.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

MicroSync Software

Bangalore, India

support@microsyncsoftware.com

+91 91130 29748